Privacy Policy
Last Updated: November 15, 2023
Firehouse Sandwiches ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website firehousesandwiches.ca (the "Site") or use our services, including placing orders for delivery or pickup.
Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.
1. Information We Collect
We may collect several types of information from and about users of our Site, including:
1.1 Personal Information
- Contact Information: Name, email address, postal address, phone number, and other similar contact data.
- Account Information: Username, password, and preferences when you create an account with us.
- Payment Information: Credit card numbers, billing address, and other payment details when you make a purchase. Note that we do not store complete credit card information on our servers; this is processed through secure third-party payment processors.
- Order Information: Data about the products you purchase or consider purchasing through our Site.
- Delivery Information: Address and special instructions related to the delivery of your order.
1.2 Non-Personal Information
- Usage Data: Information about how you interact with our Site, including browsing actions, search queries, referring/exit pages, date/time stamps, and pages viewed.
- Device Information: Information about your computer, mobile device, or other device used to access our Site, including IP address, device type, operating system, browser type, and internet connection.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies. See our Cookie Policy section below for more details.
2. How We Collect Information
We collect information from you in the following ways:
- Direct Interactions: When you create an account, place an order, sign up for our newsletter, participate in surveys or promotions, or communicate with us.
- Automated Technologies: As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.
- Third Parties: We may receive information about you from third parties, such as business partners, social media platforms, and analytics providers.
3. How We Use Your Information
We may use the information we collect about you for various purposes, including:
- Processing and fulfilling your orders for delivery or pickup
- Creating and managing your account
- Providing customer service and responding to your inquiries
- Sending transactional emails related to your orders
- Sending marketing communications, newsletters, and promotional offers (if you have opted in to receive them)
- Personalizing your experience on our Site
- Improving our Site, products, and services
- Conducting research and analysis to better understand our customers
- Protecting the security and integrity of our business
- Complying with legal obligations
4. Disclosure of Your Information
We may disclose personal information that we collect or you provide in the following circumstances:
- To Service Providers: We may share your information with third-party vendors, service providers, and other contractors who perform services on our behalf, such as payment processing, delivery services, data analysis, email delivery, and customer service.
- For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, or in the unlikely event of bankruptcy.
- For Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: In any other case where we have your explicit consent to share your information.
- To Protect Rights: To enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.
5. Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
5.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
5.2 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the Site to function properly and cannot be turned off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are the most and least popular and see how visitors move around the Site.
- Functionality Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
5.3 Your Cookie Choices
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features of our Site may not function properly.
6. Third-Party Analytics and Advertising
We may use third-party analytics services (such as Google Analytics) and advertising partners to collect information about your use of our Site, help us analyze how users use the Site, and display targeted advertisements to you after you leave our Site.
These third parties may use cookies, web beacons, and other technologies to collect information about your use of the Site and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
7. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information about you.
- Deletion: You may request that we delete your personal information in certain circumstances.
- Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
- Objection: You may object to our processing of your personal information in certain circumstances.
- Withdraw Consent: If we process your personal information based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. Please note that we may need to verify your identity before responding to your request.
9. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. The date at the top of this Privacy Policy indicates when it was last revised. Any changes will become effective when we post the revised Privacy Policy on the Site. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
By using our Site or providing us with your information, you consent to the transfer of your information to Canada and the processing of your information in Canada.
12. Contact Information